News Datacide 15, pt.3: Surveillance, Control and Repression

Surveillance, Control and Repression
GPS enabled smartphone apps are being used by private companies to track and surveil employees during business hours and also during off times. A sales executive employee at the international wire-transfer service Intermex has sued because she was being tracked via the Xora StreetSmart app on the company issued phone which she was not allowed to turn off even while not at work. After complaining about the privacy intrusions and spying by the company, she was fired.

Bank of America is one company using ‘smart badges’ to biosurveil the voice and behavior patterns of call-center workers. Monitoring includes how employees talk to customers, who talks to whom within the office, when employees send emails and respond, make phone calls, go on breaks, leave their desk to go somewhere else in the office, etc. The technology and data analysis is done by Humanyze, a spin off from the MIT Media Lab, which works with over 20 companies in banking, technology, pharmaceutical and health care industries monitoring thousands of employees. The analyzed data shows how each monitored employee performs compared to others, which amongst other things can be correlated to sales data and analyzed to assess individual and collective job performance.

In the UK, a Cambridge neuroscientist and former Golden Sachs trader, John Coates, is working with companies to use biosurveillance to create ‘human optimization’ in business performance. This researcher focuses on using technology that measures hormones that increase confidence and other ‘positive’ emotions and those that produce negative, stressful behavior that would impact a trader’s performance. The idea is to monitor employees and alert supervisors with an ‘early warning system’ if traders are getting close to a ‘hormonal danger zone’ where they won’t produce the desired trading results. Such biosurveillance is used on employees at hedge funds, banks, call centers, consultant firms, and many others.
[Read more →]